Q: How long does shipping take?
Please allow up to 3-7 business days for processing and 2-5 business days for shipping.
Q: So Posh Hair return policy?
Returns: We do not accept returns. All sales are Final.
Exchanges: We only replace items if they are defective or damaged. If you received a damaged item and need to exchange it for the same item, send us an email hello@soposhhairco.com.
Returned to Sender: When an order is returned or undelivered for any reasons that are attributable to customer error, the customer is responsible for full shipping and/or reshipping charges.
Exchanges: We only replace items if they are defective or damaged. If you received a damaged item and need to exchange it for the same item, send us an email hello@soposhhairco.com.
Returned to Sender: When an order is returned or undelivered for any reasons that are attributable to customer error, the customer is responsible for full shipping and/or reshipping charges.
Q: I think my package is lost, what do I do?
We always strive to provide the best possible service. So Posh Hair is not responsible for lost, stolen or mishandled packages (eg, damaged/opened parcels) during the delivery process. So Posh Hair is not responsible for packages delayed in transit. This includes the Holiday season. The shipping cost is non refundable. Orders may be cancelled within 2 hours of purchase. ALL SALES ARE FINAL.
Q: Will I have to pay for import duties?
There is a possibility that you might have to pay import duties depending on the customs laws of the delivering country.
Q: How long does it take to receive my refund?
Depending on your bank account it may take up to 14 days to receive your refund. You will receive the payment back to account you also paid from.
Q: What is raw hair?
Raw hair is 100% unprocessed hair collected from one donor. It has not undergone ANY chemical, heat, or steam processing. This is the highest quality of hair in the world as it is 100% natural.
Q: How do I maintain So Posh Hair?
Once your hair is delivered, wash hair with a cleansing shampoo. Use products that are sulfate-free. Our extensions should not be handled rigorously and should always be shampooed in a downward motion. It’s highly recommended that you visit your stylist regularly to have your hair extensions shampooed, especially when wearing a sewn-in installation. When installing we suggest using fold-over method so that wefts are not damaged and can easily be reused.